Terms & Conditions

Description and Availability of Goods

Every effort has been taken to ensure our descriptions, photographs and specifications of products are correct. The colour of the goods may vary slightly from that shown on the website due to the limitations of some browsers and monitors. We sometimes use props in our photographs, in such cases the product description indicates which item is being advertised for purchase.

Some of our items are hand-made and as such there may be slight variations in these particular items.

In the unlikely event that we are unable to supply any items, we will inform you of this as soon as possible.

Ordering

You can order online or, if you prefer, you can telephone us during our office hours, which are Monday – Friday, 9.30am to 5.00pm. Our telephone number is 01844 278866. You can also fax an order to this number.

If you have supplied us with your email address, we will notify you by email as soon as possible to confirm receipt of your order.

Pricing and VAT

All prices quoted are in British Pounds Sterling and are inclusive of the current rate of VAT (where applicable). Our VAT number is 669 0110 43.

Product prices do not include delivery . The total cost of your order is the price of the products ordered plus the delivery charge. There is no extra charge for gift-wrapping.

Delivery

Our standard charge for mainland UK delivery is £4.95. (Unfortunately this standard charge excludes the Scottish Highlands and some other parts of north Scotland. Please contact us for a quote for delivery charges to these areas.)

Orders are normally despatched within two working days of receipt of the order. Please allow up to five working days for delivery.

For express or next-day delivery please contact us for delivery charges.

In the event a particular item is out of stock we will advise you accordingly and provide you with an estimated delivery date.

Please ensure that we are given a full and correct address with postcode. We regret we are unable to deliver to a PO Box Number.

For deliveries to Southern Ireland, the Channel Islands and the Isle of Man please contact us for delivery charges and availability.

For overseas delivery please contact us for a quotation for overseas delivery and handling charges. Some overseas orders may be subject to local import duties and we will not be liable for these payments.

Payment

You can pay for your order using Visa, Mastercard, Delta, Switch, Solo and American Express.

Payment is to be made online at the time of order. All credit/debit card holders are subject to validation checks and authorisation. If the issuer of your payment card refuses to transfer payment to us, we will not be liable for any delay or non-delivery.

Returns, Exchanges and Cancellation

We believe you will be delighted with your purchase from Velvet Brown, however we do understand that there may be occasions when you wish to return an item. If you are unhappy with a product for any reason please contact us immediately.

We will arrange to exchange or refund the goods once they are returned in perfect condition, unused and with their original packaging. We will require you to pay for the return postage of any items being returned and, for your own protection, we recommend you use a secure delivery method which requires a signature upon delivery.

The above terms do not affect your Statutory Rights. English Law applies to all purchases.

Damaged Items

If the goods arrive damaged please advise us immediately by email or telephone to arrange return and refund or replacement of the items.

Refunds for the return of damaged goods and reimbursement of the cost of postage will be made to the credit/debit card account used to purchase the items.

Cookies

The Velvet Brown website uses a web browser feature called a 'cookie'. Cookies are small text files which are stored by your browser on your computer sytem. Your cookie only stores information that you have provided about your shopping preferences when visiting our website and in no way gives us access to your computer or any information about you. We believe that this can greatly assist us in providing you with the service that you desire and to enhance your browsing experience. Most browsers are set up to accept cookies, but if you prefer you can reset your browser to refuse them.

Complaints

If you have any complaints with our services or products please contact us as soon as possible. We will make every effort to rectify the situation for you.

Contact Us

By email: info@velvetbrown.co.uk
By phone: Monday to Friday between 9.30am and 5.00pm, 01844 278866
By fax: 01844 278866
By post:
Velvet Brown
The Garden Cottage
Thame Road
Great Haseley
Oxford
OX44 7JF